Refunds and Returns Policy
Effective Date: 08/04/2024
At Blue Diamond Heavy Equipment & Spare Part Trading LLC (“Blue Diamond,” “we,” “our,” or “us”), we strive to ensure your satisfaction with every purchase made through our website, bluediamondauger.com (“the Website”). If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns Process:
- You may initiate a return within 7 days of receiving your product.
- To initiate a return, please contact our customer support team at bluediamondheas@gmail.com or 00971529849687 to request a Return Merchandise Authorization (RMA) number.
- Please ensure that the product is unused, in its original packaging, and accompanied by proof of purchase when returning the item.
2. Eligibility for Returns:
- Only products that are unused, in their original packaging, and in the same condition as when you received them are eligible for return.
- We reserve the right to refuse returns that do not meet these criteria or are not accompanied by a valid RMA number.
3. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original method of payment within [number] days.
- Please note that shipping costs are non-refundable, and any return shipping fees will be deducted from your refund.
4. Damaged or Defective Products:
- In the event that you receive a damaged or defective product, please contact us immediately for assistance.
- We may require photographic evidence of the damage or defect to facilitate the return process.
5. Contact Information:
- If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at:
- Email: bluediamondheas@gmail.com
- Phone: 00971529849687
- Address: Al Qouz Industrial Area 3, P.O Box 72000, Dubai, United Arab Emirates.
6. Exclusions:
- Certain products may be exempt from returns or refunds due to hygiene reasons or specific product requirements. Please refer to the product description for any applicable exclusions.
7. Changes to Policy:
- We reserve the right to update or modify this refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on the Website.
By making a purchase through our Website, you agree to abide by the terms outlined in this refunds and returns policy.
This policy was last updated on the effective date stated above.